Got white screen in Cefsharp 135

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Got white screen in Cefsharp 135

Postby a1dharm » Thu May 29, 2025 12:12 am

Hi Team
We have upgraded our application with latest 135 cefsharp version and an user reported the white screen when the application foreground/active after 3 days the laptop sleep to wakeup (friday(16/5/25) to monday(20/5/25)). The application got white screen.

I have captured some cefsharp logs.. Can you please check the below logs is it the reason for white screen causes?

OS-Win10 enterprises

when the application going to sleep

[89720:28096:0516/164545.798:ERROR:shared_image_manager.cc(509)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[89720:28096:0516/164545.798:ERROR:shared_image_manager.cc(509)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[89720:28096:0516/164545.798:ERROR:shared_image_manager.cc(509)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[92960:73828:0516/184642.084:ERROR:device_event_log_impl.cc(202)] [18:46:42.084] Display: display_layout.cc:556 PlacementList must be sorted by first 8 bits of display_id

when app moving to wakeup after 3 days

[92960:73828:0520/070524.725:ERROR:device_event_log_impl.cc(202)] [07:05:24.726] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[92960:73828:0520/072800.266:ERROR:device_event_log_impl.cc(202)] [07:28:00.267] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[92960:73828:0520/073256.330:ERROR:device_event_log_impl.cc(202)] [07:32:56.330] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
[92960:73828:0520/073256.368:ERROR:device_event_log_impl.cc(202)] [07:32:56.369] USB: usb_service_win.cc:308 SetupDiEnumDeviceInterfaces: No more data is available. (0x103)
[92960:73828:0520/073256.371:ERROR:device_event_log_impl.cc(202)] [07:32:56.372] USB: usb_service_win.cc:105 SetupDiGetDeviceProperty({{A45C254E-DF1C-4EFD-8020-67D146A850E0}, 6}) failed: Element not found. (0x490)
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Re: Got white screen in Cefsharp 135

Postby a1dharm » Thu Jun 05, 2025 3:44 am

Any update on this query?
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Re: Got white screen in Cefsharp 135

Postby ndesktop » Thu Jun 05, 2025 4:23 am

SetupDiGetDeviceProperty failing looks like a connection broken with the device. The first parameter, DeviceInfoSet, might be invalid after resuming from sleep, or the referred device collection might have been invalidated.
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Re: Got white screen in Cefsharp 135

Postby amaitland » Fri Jun 06, 2025 4:11 pm

M137 is the current supported version. Upgrade and see if the issue still reproduces.

This is very unlikely to be a CefSharp specific problem, those are very low level hardware error messages.
Maintainer of the CefSharp project.
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